Privacy Policy

Our Privacy Commitment

At Thalorensiva Financial Planning, we understand that trust is fundamental to any financial relationship. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or subscribe to our services.

We are committed to maintaining the highest standards of data protection in compliance with Malaysian Personal Data Protection Act 2010 and other applicable privacy laws.

Information We Collect

We collect information that you provide directly to us and information that is automatically gathered when you use our website and services.

Personal Information

• Contact details including name, email address, phone number, and mailing address
• Financial information relevant to planning discussions, such as income ranges and financial goals
• Demographic information including age, occupation, and family status for planning purposes
• Communication records including emails, chat messages, and consultation notes

Usage Data

We automatically collect information about how you interact with our website, including pages visited, time spent on site, browser type, IP address, and referring websites. This data helps us improve our services and user experience.

How We Use Your Information

We use the information we collect for several legitimate business purposes that directly benefit your experience with our services.

• Providing personalized financial planning consultations and guidance
• Communicating about your subscription, appointments, and service updates
• Improving our website functionality and developing new features
• Ensuring security and preventing fraudulent activities
• Complying with legal obligations and regulatory requirements

Legal Basis for Processing

Under applicable data protection laws, we process your personal information based on the following legal grounds.

Primary Legal Basis: We process your data based on your explicit consent for our services and our legitimate interest in providing effective financial planning guidance

How We Share Information

We do not sell your personal information to third parties. We may share your information only in the following limited circumstances

• With your explicit consent for specific purposes you have authorized
• With service providers who assist in delivering our services under strict confidentiality agreements
• When required by law, regulation, or valid legal process
• To protect our rights, property, or safety, or that of our users or the public

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet-based system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.

Your Privacy Rights

You have several rights regarding your personal information. The availability of these rights may depend on your location and applicable laws.

• Access to your personal information and details about how we process it
• Correction of inaccurate or incomplete personal information
• Deletion of your personal information in certain circumstances
• Restriction of processing in specific situations
• Data portability where technically feasible and legally required
• Withdrawal of consent where processing is based on your consent

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and provide personalized services. For detailed information about our use of cookies, please review our Cookie Policy.

View Cookie Policy Cookie Policy

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 18 years of age. If we discover that we have collected information from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through our website or by email if you have subscribed to our services.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us using the information provided in our contact section.